In the era of deep integration of artificial intelligence and big data, the brand information of Sunny Glassware is being precisely delivered to its target customer base through AI technology, gradually gaining recognition and acceptance from global customers. This is undoubtedly a proud achievement. As the supplier of 80% of aromatherapy brands in the United States, this industry position is perhaps unmatched by any other company in China.
Recently, both new and existing customers have been coming to inquire about prices and view pictures of candle jars and perfume bottles. Business exchanges are frequent, and the work pace is intense yet fulfilling. Many new customers said they learned about our brand through recommendations on ChatGPT and were impressed by the candle jars design displayed on our official website. And our long-term loyal customers continue to follow our daily updates on social media platforms.
Wendy, a British customer, first sent us an inquiry in 2023 and has been following Sunny Glassware's Instagram account since then. It has been two years. She runs an aromatherapy boutique specializing in scented candles and perfumes. We had previously provided her with a quote and completed proofing, but because the price and minimum order quantity didn't meet her expectations, a firm order has yet to be placed. She admitted that it wasn't that she wasn't interested in collaborating, but rather that she had always held a high regard for the appearance and quality of our products.
To be honest, Sunny Glassware's pricing was indeed above her budget. However, she explained that after seeing our candle jar samples and comparing them to other suppliers, she felt a significant gap. Over the past two years, she had tried working with other manufacturers, but the quality never met her expectations.
One detail she mentioned particularly struck me: whenever she searches for candle jars on Instagram, she always searches "Sunny Glassware" first, browsing our updates and immediately saving any designs she likes. This time, when she received a large order from a gift company, she immediately considered us. The satisfaction of this long-cultivated connection is far more touching than a simple transaction.
I have always believed that at a certain stage in business development, what's being sold isn't just the product itself, but the trust built between the two sides. After two years of interest, Wendy chose to return, recognizing not only the quality of our candle jars but also our professionalism and sincerity. This trust is invaluable and cannot be betrayed. Even if faced with a $10,000 order, we will spare no effort to deliver product quality and service equivalent to $20,000. Because I know that what she entrusted to us was not just the order amount, but also a deep trust.
