In December 2025, Sunny Glassware has a continuous stream of orders, and good news keeps pouring in on our work group chat. Notably, 80% of these orders were repeat purchases from existing customers, while the remaining 20% came from new clients. Importantly, even the U.S. market remained resilient despite ongoing trade tensions, with consistent high-volume repeat orders for glass candle jars. Long-standing European customers from countries such as Switzerland, Germany, and France have also continued to provide stable support. Sunny Glassware has successfully achieved its annual targets ahead of schedule, with one particularly notable achievement being the acquisition of a new customer from France.
Back in September 2024, we received an inquiry from Lucas, a potential client in France, regarding customized glass candle jars. One month later, he visited the Canton Fair and conducted an on-site factory inspection. Based on his specifications, we provided design drawings and a quotation; however, he indicated that the price exceeded his budget and decided to explore alternative suppliers. We respected his decision without pressure. This response reflects Sunny’s long-standing commitment to serving high-end aromatherapy brands through customized glass candle jars and perfume bottles, quality as the top priority and never compromising product standards for cost reduction. We sincerely wished him success in identifying a suitable partner.
However, this search spanned nearly a full year. It was not until November of this year that Lucas reinitiated contact, inquiring about our production capacity. After a month of communication and mutual adjustments, he placed his first order for 5,000 glass candle jars in December. It turned out that his previous attempts to secure lower-cost alternatives had led to unsatisfactory outcomes. Ultimately, he returned to Sunny despite our not offering the lowest price—because our reliable quality and service earned his trust.
This situation resonates with my own professional experience: early in my career, I once switched suppliers to pursue lower prices, only to encounter substandard product quality and delayed deliveries, resulting in losses that far exceeded the initial cost savings. Many buyers focus solely on tax-inclusive pricing while overlooking the hidden risks associated with low-cost options, such as poor craftsmanship, delivery delays, and inadequate after-sales support. The subsequent costs of rework, time loss, and missed business opportunities often surpass the original price difference. A dependable supplier can significantly reduce these hidden costs through consistent product quality and timely delivery.
Experienced procurement professionals understand that securing a trustworthy partner is far more valuable than obtaining the lowest price. With over two decades of dedicated industry engagement, Sunny Glassware has consistently prioritized customer satisfaction. Even at higher operational costs, we remain committed to ensuring the excellence of every glass candle jar. Our goal is long-term mutual success, rather than short-term transactional profits.
Each delivered order of glass candle jars silently embodies a fundamental principle of the industry: market competition is not a race to the bottom on price, but a demonstration of reliability and responsibility. This principle represents not only our promise to customers but also the foundation upon which Sunny Glassware will continue to thrive in the long term.
