Chris Brown has been engaged in the production and sales of scented candles for many years. In recent years, the business has reached a bottleneck, especially for a recent customized candle holders project. The quality of the decal paper has been unstable and sales have been sluggish. The existing candle holders supplier has not provided a final solution, resulting in a delay in the project cycle. After being recommended by Aaron, a friend who has cooperated with Sunny Glassware for nearly 10 years, in 2023, he took advantage of the opportunity to attend an exhibition in China and walked into the 300-square-meter sample room of Sunny Glassware, he was attracted by the size of sample room and various styles of candle holders with novel designs at the first sight. He said that visiting the sample room of Sunny Glassware was like being in a high-end gift exhibition, which was unprecedented among the candle holders suppliers he had come into contact with.
During Chris’s visit, Michelle was responsible for the entire reception. Chris came prepared this time. He brought several defective glass candle holders, he explained his requirements and asked us to help him find the core problems of the decal paper. Michelle found that the decal paper was deformed and it was not bright enough. She immediately organized a technical team composed of product managers, designers, and a QC team specializing in decal paper inspection to hold a meeting and discuss, and found two problems. Question 1: The decorative paper is too thin, which caused workers to pull unevenly when pasting it, resulting in deformation. Problem 2: Improper temperature control and uneven heating. The main reason why the flower paper is not bright enough is because the temperature is not enough. Professional workers are required to adjust the temperature of the baking kiln. In addition, the designers of Sunny Glassware suggested using real gold paper to replace ordinary paper. Real gold paper has higher wear resistance and high temperature resistance. It can not only solve the problem of insufficient brightness of the decal paper, but also improve the level of candle holders. The grade of packaging allows the company's brand to move towards the high-end market. Through this on-site discussion, Chris felt that the Sunny Glassware team is not only professional in quality control, but also has a long-term perspective on market demand. This time he also realized why his friend's company's brand had improved so rapidly over the years.
According to the suggestions from the Sunny Glassware team, Chris immediately worked with the designer to modify the decal paper pattern, and Michelle immediately arranged sample making . Because the early communication was very detailed, so Chris was very satisfied with the candle holders samples that came out, and than the mass production was arranged. The production process went smoothly, and the candle holders were received in time for the Christmas promotion. The sales of candles exceeded customers' expectations. Chris feedback said that he would like to thank his friends for their recommendation, and that professional matters should be left to a professional team. The procurement plan for 2024 will also be followed up by the Sunny Glassware team.
As an exclusive supplier for well-known American luxury candles brands, 80% of high-end candle containers are purchased from Sunny Glassware. We would like to thank our cooperative customers for their trust and recommendation. If you are looking for a worry-free candle holders supplier, welcome to Sunny Glassware for a trial order.
