In the early spring of 2016, Serena, a sales representative at Sunny Glassware, received an inquiry from Europe. The sender was Sam, the founder of a small aromatherapy studio in Austria. He showed strong interest in a handmade glass candle holder – the company’s flagship model that year, a sleek cylindrical design with a rippled pattern at the base. However, after requesting a quote, Sam went silent. Serena followed up as usual and received a brief reply: “The product is excellent, but it’s outside my budget.”
Every year after that, Serena would send Sam new catalogues and holiday greetings. Sam would occasionally reply with a polite “thank you,” but never mentioned placing an order. Serena didn’t press him; she simply kept his name in mind.
In the autumn of 2017, at the Hong Kong Asia-Pacific Gifts & Premium Fair, Serena was arranging samples at her booth when she noticed a blond man standing in front of that very ripple‑base candle holder. He picked it up, set it down, picked it up again, and ran his fingertip over the textured bottom. Serena recognised him at once – it was Sam. She walked over and said hello. Sam looked surprised and smiled: “You actually remember me.” They talked for nearly an hour. Sam admitted that he had always been looking for a candle holder that combined thoughtful design with a warm, tactile feel – and Sunny Glassware products perfectly matched his aesthetic. But in his early start‑up days, with limited capital, he could only afford cheaper alternatives. Before leaving, he took more than a dozen photos and promised: “Once my business grows bigger, I’ll definitely come back to you.”
Time passed. Sam’s business gradually improved, yet he never forgot Sunny Glassware. Whenever he came across new product posts from Sunny on social media, he would quietly save them. He tried working with several lower‑priced Asian factories, but every sample had some flaw – uneven glass thickness, rough base finishing, or inadequate sandblasting on the surface. He understood deep down that Sunny Glassware 30% higher price tag was the price of confidence: the assurance that every single candle holder would stand up to the closest scrutiny.
In October 2024, during the Canton Fair, Sam visited China again. This time he took the initiative to contact Serena and asked to tour Sunny Glassware factory. When Serena opened the door to the 300‑square‑metre showroom, Sam stood still in amazement. The space displayed tens of thousands of glass candle holders, fragrance bottles and home décor items, each glowing softly under the lights. He walked slowly, picking up pieces here and there, turning them over to check the base finishing and edge polishing, then turned to Serena and said: “This is the largest and most professional showroom I have ever seen. I may have taken the long way around for the past nine years.”
In July 2025, Sam officially placed his first order – 50,000 glass candle holders in three different designs. In his email, he wrote: “Yours is not the cheapest price, but I know that every candle holder that reaches my customers represents the face of my brand. That trust – I place it in Sunny Glassware.”
Nine years of attention and waiting finally turned into a mutual commitment. As Sunny Glassware has always believed: at the end of the day, business is not just about selling products – it’s about the trust between people that is truly worth entrusting.
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