After the email exchange, the communication process was smooth, and David soon placed the sample order. However, after the sample was sent out, David did not reply. After many contacts, David finally replied, saying that our sample did not meet his requirements. This makes me very surprised. Sunny Glassware products have always been of high quality. How can they not meet the requirements?

After inquiry, David told me that there were wavy patterns on the sample. That is to say, the phenomenon of "wall sucking" in the industry, which is not 100% avoidable in machine pressed products, but David attaches great importance to this problem. Sunny Glassware products attaches great importance to the needs and expectations of customers, our service philosophy is "more customers than customers", we not only provide high-quality service, but also try our best to meet the needs and expectations of customers, which is not peers. Our goal is to build a long-term relationship, not just a one-time deal.

After my explanation and guarantee that Sunny Glassware can solve this problem. David decided to give Sunny Glassware products another chance and let us make another sample. The designer team of Sunny Glassware has rich experience and professional knowledge, and there may be no second one in China. After the discussion of the designer team, this pain point was solved. The second time proofing, the product quality is very superior, and there is no phenomenon of suction wall.

After receiving the sample this time, David was very satisfied and immediately contacted me to place an order. After receiving the bulk, the product sold well in the American market. David contacted me and said that he would take Sunny Glassware Products as a long-term cooperative supplier of his company.