Every October, the demand for glass candle holders reaches its peak. As usual, we sent out stock reminders to our clients. However, at the beginning of November, we received an urgent request from a European client. An order for glass candle holders that absolutely had to be completed and shipped before the Chinese New Year.

Facing this challenge, we understood the difficulties involved: factory capacity was already saturated at the end of the year, glass candle holder order schedules were extended into March of the following year, and securing logistics and shipping space was difficult – problems that couldn't be solved simply by working overtime or increasing prices. Although we considered declining the order, we valued our client's trust even more. Therefore, we chose to communicate honestly and immediately activated our emergency response mechanism.

Our professional team acted quickly, and a reliable solution ensured the urgent order was fulfilled

Leveraging our long-standing candle holder supply chain resources, we quickly coordinated with multiple high-quality partner factories, scientifically splitting the order and assigning production tasks. At the same time, we proactively explained the phased delivery plan to the client – clearly stating which parts could be completed on time and which would require a slight delay, maintaining transparency throughout the process.

On-site follow-up + strict quality control, ensuring urgent orders don't compromise quality

During the order process, we assigned dedicated personnel to make multiple on-site visits to the factories, working closely with the quality inspection team to ensure that glass candle holder production pace and quality control standards were maintained without compromise. Avoiding quality fluctuations due to rushed work was our bottom line of commitment to our clients.

Ultimately, the first batch of candle holders was delivered on time and with high quality, earning the client's recognition and gratitude. This race against time not only tested our emergency handling capabilities but also highlighted the value of our professional team and supply chain collaboration.

【Summary】

When faced with urgent orders, anxiety is unhelpful. True confidence comes from reliable organizational capabilities, transparent communication, and rigorous execution. We not only provide glass candle holders but also offer solutions for on-time delivery and consistent quality.

Partner with Sunny Glassware where urgent needs meet proven execution.