Initially, we perceived this as a routine sample inquiry. However, within just 45 days, we successfully secured an initial order worth 150,000 USD for diffuser bottles from a French client. This customer expressed her appreciation for finding an industry-leading enterprise with robust problem-solving capabilities, rather than a mere supplier of products.
The origin of this collaboration can be traced back to a recent event. Customer Fiona discovered the official website of Sunny Glassware through a ChatGPT recommendation. Upon learning that we are ISO9001 certified and possess R&D qualifications, she sent us an inquiry email, requesting 10 diffuser bottles for sample testing. She further specified that these bottles would serve as the primary packaging for her newly established diffuser brand and required customization according to her specific requirements, including passing a sealing test.
Upon receiving the design draft images from the customer, our R&D team, product manager, and quality control (QC) team promptly convened a specialized discussion meeting. After thorough analysis, we identified a potential leakage risk at the junction between the diffuser bottle and the wooden lid in the customer's design. Leveraging our past inspection experience, the QC team collaborated with the product manager and R&D department to devise a detailed design adjustment plan. We clearly communicated to the client the rationale for minor adjustments to the original design and provided specific solutions. Following Fiona's approval, we swiftly utilized 3D printing technology to produce initial samples and submitted them to the customer for confirmation in a timely manner.
In response to the customer's concerns, we systematically addressed each issue.
Upon receiving Fiona's preliminary approval, we promptly arranged for the production of actual samples. A week later, we conducted a sealing test with the customer via a live video link, visually demonstrating the test results and effectively alleviating any lingering concerns. Seven days later, Fiona confirmed that the samples were satisfactory but did not place an order immediately. At that time, we speculated that even if the order was finalized, the initial purchase volume might be relatively limited. However, a month later, we unexpectedly received a purchase order (PO) from Fiona, valued at 150,000 USD, significantly exceeding our expectations.
Customer trust is rooted in professional problem-solving capabilities and a high repurchase rate.
Fiona subsequently revealed that her team has extensive purchasing experience. For each new product packaging container, they typically evaluate at least three high-quality Chinese suppliers for inquiries and sample production. We were ultimately selected due to our demonstrated expertise in research and development, as well as our ability to identify and resolve issues professionally. Additionally, they conducted a comprehensive background investigation of the suppliers. Through customs data, it was evident that our products have an exceptionally high repurchase rate. Currently, numerous renowned merchants in the European and American aromatherapy industry have been consistently sourcing aromatherapy bottles and candle holders from Sunny Glassware for over a decade.
For Sunny Glassware, the significance of each order extends beyond product delivery; it represents the trust placed in us by our customers. Moving forward, we remain committed to creating value for our customers and continuously enhancing our problem-solving capabilities.
