One morning 3 months ago, one of my American cooperative customers, Evan sent me an email telling me that he wanted to increase the purchase volume of glass candle holders and double the purchase volume based on the original order, and hoped to keep the original order for shipping together with the delivery date.

When I first received this request, I was both surprised and frightened. I am very happy to have Evan's full trust, but at the same time, his request also puts a lot of pressure on me. In principle, the increased purchase of glass candle holders requires an additional extension of delivery time, but the customer told me honestly that this time The procurement project selected two suppliers to supply goods at the same time. I understand his approach very well. He just doesn't want to put all his eggs in one basket. This batch of glass candle holders are customized with decal craftsmanship from the customer. He discovered that another supplier frequently had problems with the flower paper during the inspection process during production, and the problems were still not solved after rework. In order to catch up with his promotions, Evan sacrificed the down payment, terminated the cooperation, and stopped the loss in time. , and decisively transferred the order to Sunny Glassware, hoping that I could find a way to meet the delivery deadline, and promised to sign a purchase contract for another project in advance.

In order to live up to the trust of my customers, I contacted the director of the factory production department, coordinated with other sales colleagues, and prioritized order scheduling. Based on the problems that customer Evan encountered with other suppliers, Sky, the manager of the inspection department, organized a special meeting to ensure that there would be no problems in the processing of the flower paper. During this time of rushing the order, I was always tense, fearing that any mistakes would occur during the production process and delay the delivery time.

When the customer Evan received this batch of goods, he wrote a letter of praise to my boss. After getting his approval, the hard work in the early stage was worth it and I became more confident.

If you have unsatisfactory glass candle holders project from other suppliers, come to Sunny Glassware to try it.